Managed Service Support Intern – SA

Role Summary

Do you want to work for the fastest growing Cyber Security company in Europe?

The Financial times awarded this title to CyberIAM in 2022 due to our immense growth and dedication to our work and employees. Our employees are our priority, and we believe that is why we have achieved so much already, and why we will continue to do so. Our company culture is second to none; we have a phenomenal social atmosphere, focusing on fun activities for everyone to get involved with such as bowling, golf, escape rooms…the list goes on!

We are looking for an IT Support Intern to join our team, to provide our clients with first-line support.

Location: You would be based at our office in Cape Town, Century City. After successfully completing our training, you would be working with clients across the UK and Europe. 

At CyberIAM, we specialise in Identity Access Management and Privileged Access Management. We work with some of the largest organisations in the world, ranging from Global Banks, Law Enforcement, Retail, Insurance, Telecoms, Transport, Education and Manufacturing.  

There are different career trajectories within CyberIAM. We focus heavily on the development of our graduates and offer speedy advancement to consultant roles after jump starting your cyber security career. The opportunities are abundant!

Key Responsibilities

• Provide first line technical support to our clients  
• Interpret customer requirements and provide advice and support on potential solutions to resolve technical issues as they arise. 
• Plan and support the delivery of agreed work programmes 
• Provide first-level support and diagnostics whilst assisting second and third-line support 
• Troubleshoot and support users, in respect of hardware and software. 
• Administer user profiles and access rights. 
• Handle assigned incidents effectively and efficiently. 
• Support users in the use of company authorised software and applications support 

Requirements

• Keen interest in coding and IT 
• Course/ Certificate in IT or similar advantageous. 
• Great communication skills. 
• Great problem-solving skills. 
• Able to communicate and assist clients. 
• Ability to multi-task and prioritise workloads 
• Work collaboratively across the wider team 
• Shift work may be required to accommodate our clients abroad. 

Benefits  

• Competitive Salary 
• Enhanced Holiday package 25 days + Public Holidays 
• Structured training programs and a width of certifications 
• Social fund