Managed Services Support Internship
Century City, Cape Town, South Africa
About CyberIAM
CyberIAM is one of the UK’s leading identity security services provider, specialising in Identity Governance and Administration (IGA) and Privileged Access Management (PAM) with leading providers like BeyondTrust, CyberArk, Ping, Okta, SailPoint, and Saviynt. We work with leading global organisations across all sectors. With offices in South Africa, Australia, the US, and the Netherlands, we have ambitious plans to become the world’s leading identity security services provider.
About this role
We’re looking for a Managed Services Support Intern to join our growing team in Century City, Cape Town.
This internship is designed for individuals who have a Matric qualification and a passion for technology, even if you haven’t had the opportunity to pursue a formal degree.
At CyberIAM, we believe in developing talent from the ground up. You’ll receive hands-on training in Managed Services, along with structured learning in Identity and Access Management (IAM) and Privileged Access Management (PAM). Our goal is to equip you with valuable technical and professional skills for a long-term career in cybersecurity.
Key Responsibilities
As a Managed Services Support Intern at CyberIAM, you will:
- Provide first-line support to our clients, assisting with technical issues and troubleshooting requests.
- Work closely with the Managed Services team to deliver service excellence to clients across the UK and Europe.
- Assist with system monitoring, user administration, and access management tasks.
- Collaborate with the team to identify and resolve technical challenges efficiently.
- Learn and apply new technologies as part of your structured training and mentorship.
What we’re looking for
You don’t need a degree! What matters most is curiosity, drive, and the right attitude.
You’ll be a great fit if you:
- Have basic programming experience (e.g., Python, Java, or C#).
- Are interested in cybersecurity, AI, and learning how technology keeps organisations secure.
- Are a problem-solver who enjoys figuring things out.
- Have strong communication skills and work well in a team.
- Are eager to learn, grow, and take initiative in a fast-paced environment.
- Are open to working occasional shift work to support international clients.
- It’s a bonus if you have studied Information Technology (IT) as a subject up to Matric.
What you bring to the table
- A Matric qualification (formal tertiary education not required).
- Basic experience with programming languages and an interest in coding.
- A positive attitude, strong aptitude, and eagerness to learn.
- Enthusiasm for building a career in Managed Services and cybersecurity.
- Curiosity and a willingness to embrace new technologies and challenges.
What you’ll gain
- Full training in Managed Services and exposure to IAM/PAM technologies.
- Mentorship from experienced cybersecurity professionals.
- Opportunities to earn industry-recognised certifications sponsored by CyberIAM.
- The chance to build a long-term career in Managed Services, with potential progression into other technical paths for top performers.
What CyberIAM Offers
- Career Growth: Structured training & certifications.
- Time Off: 33 days holiday (incl. public holidays).
- Health & Wellbeing: Discovery Medical-Aid & Vitality Work-Life Balance: Flexible working & a social fund.
- Competitive Salary
What it’s like working at CyberIAM
Our Mission: To provide companies with our world-class services whilst striving to be the best company people want to work for.
We are an employee-first company: We believe that if our employees are happy with their work environment, they are more able to provide the best possible service to each other and to our clients. We take care of our employees and pride ourselves on that reputation. We provide a substantial social fund so that our team can blow off steam with some fun activities such as bowling, mini golf, go-karting and much more.
We are passionate about: People. Our company starts and ends with our employees, our vendor partners, and our customers. With the best employees, designing and delivering the best Identity management services to the best customers is where our passion lies.
