Services We Offer

Technical Consultancy Services

Think outside the box

When other system integrators deliver enterprise software solutions they often remain within the confines and restrictions of the software. Our technical services team often looks at what the best approach is for the customer, and when required we will design a solution by thinking out side of the box to achieve the most effective solution for the customer.

Leading Specialists

We have been fortunate to have built a business that has attracted the market leading IAM and PAM experts which has gained us the reputation as been one of the top technical consulting services companies in the industry. With a continued investment of 12% into training we expect this market recognition to continue and to grow even further.

Technology for the Business

What differentiates us from all our competitors is we understand that identity is both a technology problem and a business problem. Our technical consultants work hand-in-hand with our business consultants to ensure our solution delivery is concise and iterative based on a set of clear business objectives.

 

We provide services ranging from strategy, architecture, solution delivery and development for a range of both bespoke and vendor products. We operate a technology-agnostic approach based on partnerships with the market-leading IAM and PAM vendors that are recommended by the analysts.

 

Business Consulting Services

Why Managed Services

CyberIAM is a leading provider of full managed services for many of the leading vendor solutions including SailPoint IdentityNow, SailPoint IIQ, BeyondTrust and CyberArk.Our leadership team that has over 100 years combined experience within Identity Access Management and Privileged Access Management and have supplied managed services across multiple business sectors for FTSE100 clients.

Why IAM projects need managed services

Benefits of the managed service include: Control IT costs, Faster implementation, bringing faster ROI, Increased efficiency, Increased service levels, Compliance and security, Reduce employee headcount, Flexible service, Reduce risk, Product support

What differentiates us from the competition?

Our experience in delivering multiple managed services contracts enables us to find innovative ways to work collaboratively with the client's internal support team which can eventually take over and manage the solution. We provide skilled certified identity professionals to manage your IAM solution successfully.
 

CyberIAM have specialist teams trained in all the “Business As Usual (BAU)” & “Platform Management “activities associated with running a successful Identity Access Management solution. These include activities such as the Joiner Mover Leaver process, Application onboarding, Certification campaigns, Separation of duties control, Access requests, Policy setup and control, Reporting, Role creation and management, Virtual appliance setup and Connector creation and configurations.

 

Software Reseller

Resell

Partner with leading vendors Great supplier relationships Competitive pricing Flexible procurement process Streamlined customer contracts

Sales Services

RFI’s and RFP’s Technical pre-sales Proof of concepts Software license sales Account management Customer management

Market Leading Solutions

Industry leading technology Top of the analyst quadrants Customer focused solutions Products we stand behind
 

We pride ourselves on working with the leading vendors on the market leading products which is confirmed by the analysts. Together with our product specialists and experienced sales team we can include the software license sales for our customers to support them through the entire identity journey.

 

Managed Services

Managed Service Benefits

- Control IT costs

- Faster implementation

- Quicker Return on Investment

- Increase efficiency

- Increase service levels

- Compliance and security

- Reduce employee headcount

- Flexible service

- Reduce risk

Managed Service Includes

- Create certification campaigns

- Create reports

- Manage IdentityNow virtual appliances

- Update expired connectors

- Manage software support issues with SailPoint

Skills and Resources

- Solution Architecture

- IdentityNow SME

- IdentityNow Developer

- Business Analyst

- Managed Services Manager​

- User Provisioning

- Password Management

- Single Sign-On

- Access Certifications

 

CyberIAM’s IdentityBox is a Managed Service offering for IdentityNow and is as simple as “Identity in a Box”. Why? Because we provide the expertise needed to deploy and maintain the service for your organisation. CyberIAM manages the platform, virtual appliances, connectors, certification campaigns, segregation of duties as well as providing skilled identity professionals such as Business Analysts, Subject Matter Experts and Developers in order to make your IAM programme successful.

Support Services

Tailored support

CyberIAM has extensive experience of supporting multinational organisations with their IAM and PAM infrastructures. Our customer support is most effectively deployed through tailoring our support to your needs.

Support Software

Our market leading service and tracking software enables our team to efficiently respond to and track support requests. Therefore, we can effectively prioritise our customers support issues and obtain data analysis.

Rapid Response Rate

CyberIAM works hard to ensure that all issues raised are responded to and resolved within the service level agreement timescale, preventing any delays from occurring.

 

CyberIAM is your trusted support partner as a leading provider of responsive and cost effective Identity and Privileged Access Management support services. We provide support services ranging from 1st line day-to-day application assistance, to in-depth 3rd line technical support that supplements the knowledge of existing IT staff. Whatever your requirement, we are able to tailor our support offering to meet your needs.